Facebook and social media apps are slowly coming back after a major global outage

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Facebook and its other companies, WhatsApp and Instagram, have all been subject to global blackout.

The three social media apps, Facebook Workspace and virtual reality platform Oculus, are all owned by social media giant Facebook and run on the same infrastructure, meaning any technical difficulties could arise across multiple platforms.

Facebook and its other major networks all shut down around 5 p.m. yesterday, visitors to web pages receiving error messages. Those who access Facebook, Instagram and WhatsApp on their phones could have opened the apps, but no new content could be loaded.

The sites are now believed to be slowly coming back.

Hour-long outages like this are rare for Facebook, with the last being in 2019. The company has been notoriously secretive about the issues that caused the technical difficulties, with the 2019 outage being explained as a glitch triggered during “routine maintenance operations”. .’

It seems that, just like in 2019, the reason for this year’s outage is largely kept under wraps. So far, Facebook has publicly acknowledged the setback, saying, “We are aware that some people are having difficulty accessing our apps and products.”

We are working to get things back to normal as quickly as possible and apologize for any inconvenience.

Instagram shared a similar update: “Instagram and friends are having a little trouble right now, and you may be having trouble using them. Bear with us, we’re here!

But, while the post informed users that a fix was on the way, it didn’t mention how long the sites would be down or why they crashed in the first place.

While Facebook has so far avoided explaining the technical difficulties to users, Tech Crunch I think I figured out what’s going on, limiting myself to a problem with Facebook’s servers: “Instagram is showing a 5xx server error”, which indicates that it’s a problem with Facebook’s servers.

It appears that the outage is caused by a failure in the DNS (domain name server) – it’s the naming structure that forms the infrastructure of the web. So if you try to browse facebook.com right now, the internet won’t know where to find facebook.com.

Is Facebook losing its customers?

Documents disclosed to The edge in 2019 showed the owner of Facebook Mark Zuckerberg stating that these types of major outages come at a cost, as customers may lose trust in the social media service to competitors. The tech CEO revealed that it could take months to win back people’s trust, if that’s even possible.

Alongside the whistleblower’s recent 60 Minutes interview with former Facebook employee Frances Haugen, Facebook shares fell nearly 5%.

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